General terms

1. TERMINOLOGY

1.1. “User” – individuals using woodenspoon.eu

1.2. “General Terms and Conditions” – the rules that the User of woodenspoon.eu accepts when using the website.

1.3. The website and the information offered therein operate under the conditions described below.

The use of woodenspoon.eu implies the unconditional acceptance and compliance with all listed terms and conditions.

If the User does not agree with any of the rules for using woodenspoon.eu, he has the right to refrain from using the online store.

Otherwise, unconditional consent to all terms is automatically accepted (the User tacitly accepts the terms described on this page).

2. GENERAL TERMS AND CONDITIONS

2.1 The terms and conditions on this page apply to the use of the services of the online platform and online store woodenspoon.eu

2.2. The woodenspoon.eu platform is owned by “Orenda Group” Ltd. and the content of all pages is protected by the “Copyright and Related Rights Act” (CRA).

2.2. All materials (including but not limited to photos and articles) are protected and their use may only be made with the express written consent of woodenspoon.eu from the official e-mail of the platform – info@woodenspoon.eu.

2.3. The use of the platform name is only possible with the express written consent of woodenspoon.eu from the official e-mail of the platform – info@woodenspoon.eu.

2.4. woodenspoon.eu has the right to change or supplement the services on the website at any time without notifying visitors.

2.5. woodenspoon.eu is not responsible for the content of pages containing links to the platform except from the official profiles of the platform on the social networks Facebook & Instagram.

2.6. woodenspoon.eu reserves the right to interrupt the functionality of the website and the services offered.

2.7. woodenspoon.eu has the right to redirect the User to other pages and platforms on the Internet that are managed by woodenspoon.eu. In this case, the same terms and conditions apply to the User.

2.8. woodenspoon.eu reserves the right to redirect the User to other pages on the Internet that are owned and operated by third parties. woodenspoon.eu has no control over the content of these pages, therefore it bears no responsibility for the accuracy, currency and functionality of the information contained therein.

2.9. woodenspoon.eu reserves the right to make changes to the general terms and conditions at any time, without notifying its users in any way, and undertakes to always have a link to the most current “General Terms and Conditions” for using the platform at the bottom of the woodenspoon.eu home page. In case the User continues to use the platform after a change made by us, this certifies that the User agrees with the changes.

2.10. These general terms and conditions as well as the relationship between woodenspoon.eu and the User are subject to the current legislation of the Republic of Bulgaria.

3. RESPONSIBILITY

3.1. The woodenspoon.eu team is not responsible for the scientific accuracy of the information provided on the platform, as it is based on third parties who have experience in the field of technology.

3.2. The information found on woodenspoon.eu should in no way be interpreted as advice. Any actions of the User should be taken after due consultation with a specialist in the given field.

3.3. woodenspoon.eu provides information that can be interpreted generally and abstractly. Its application in practice depends on numerous facts that cannot be described on the platform. This is the reason why woodenspoon.eu bears no responsibility in case the User applies the information in a complex situation and as a result of which the User suffers damages of any nature.

3.4. If the User considers information to be incorrect or unreliable, the User may contact woodenspoon.eu from the Contact form on the platform and notify us.

3.5. woodenspoon.eu is not responsible for whether the User will achieve the desired result by using the platform, because this circumstance depends on many other factors beyond the control of the platform.

4. COOKIES

4.1. Cookies are small files that are temporarily stored on your hard drive and allow our site to recognize your computer the next time you visit the woodenspoon.eu platform uses cookies solely for statistical data (to collect information about site usage).

4.2. The user can manage and/or delete cookies whenever you wish. For more information, see aboutcookies.org.

5. SECURITY

5.1. woodenspoon.eu attaches great importance to ensuring the security of the User’s personal data. They are conscientiously protected against loss, distortion or falsification, manipulation, unauthorized access and unauthorized disclosure.

5.2. woodenspoon.eu uses modern and proven security technologies with regard to the User’s personal data. woodenspoon.eu does not guarantee the constant functioning of the technical protection of the Platform, because it depends on third parties.

5.3. The User controls the information he provides to the Platform about himself. If the User chooses not to share information with woodenspoon.eu, he may not have access to some features of the Platform.

6. FEATURE OF woodenspoon.eu

Supplier Data:

Information according to the Electronic Commerce Act and the Consumer Protection Act:

Name of the Supplier: “Orenda Group” Ltd.

Headquarters and address of management: BULGARIA, Sofia, Bozhurishte 2227, 9 Let. Radul Milkov Str.

Address for exercising the activity: BULGARIA, Sofia, Bozhurishte 2227, 9 Let. Radul Milkov Str.

Correspondence details: Sofia, email: info@woodenspoon.eu

Entry in public registers: UIC 201295951

6.1 woodenspoon.eu is an electronic store, briefly referred to as the Supplier, accessible at the Internet address woodenspoon.eu, through which Users have the opportunity to conclude contracts for the purchase and sale and delivery of the goods offered by woodenspoon.eu, including the following:

  • To register and create a profile to browse woodenspoon.eu and use the additional information services;
  • To conclude contracts for the purchase, sale and delivery of the goods offered by woodenspoon.eu;
  • To make any payments in connection with the contracts concluded with woodenspoon.eu, according to the payment methods supported by woodenspoon.eu.
  • To receive information about new products offered by woodenspoon.eu;
  • To review the goods, their characteristics, prices and delivery terms;
  • To be notified of the rights arising from the law through the interface of the woodenspoon.eu website.

6.2. The Supplier delivers the goods and guarantees the rights of the Consumers, as provided for by law, within the framework of good faith, accepted practice, consumer or commercial law criteria and conditions.

6.3. Users conclude a contract for the purchase and sale of goods offered by woodenspoon.eu through the Supplier’s interface, available on its website at woodenspoon.eu or another means of distance communication.

6.4. The User and the Supplier agree that all statements between them in connection with the conclusion and performance of the purchase and sale contract may be made electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.

6.5. The Supplier shall deliver and hand over the goods to the Consumer within the period specified at the conclusion of the contract. If the period is not expressly agreed upon between the parties at the conclusion of the contract, the Supplier shall deliver and hand over the goods within a reasonable period of time, but no later than 2 months.

6.6. The User must inspect the goods at the time of delivery and handover by the courier company and if they do not meet the requirements, immediately notify the Supplier. If the User does not submit his claims for a complaint, the delivery is considered accepted and approved.

6.7. When registering, the User undertakes to provide correct and up-to-date data. The User shall promptly update the data specified in his/her registration in case of any change.

7. SPECIFIC OBLIGATIONS OF THE SUPPLIER

7.1. The rules of this section of these general terms and conditions apply to Users for whom, according to the data provided for the conclusion of the purchase and sale contract or upon registration at woodenspoon.eu, it can be concluded that they are consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 97/7/EC of the European Parliament and of the Council of 20 May 1997 on the protection of consumers in respect of distance contracts.

The main characteristics of the goods offered by the Supplier are defined in the profile of each product on the woodenspoon.eu website:

packaging and packaging of organic food products and organic oils, production of organic and natural cosmetics, e-commerce, trade, import, export and any other activities not prohibited by law, including transactions in the aforementioned activities with local and foreign individuals and legal entities on the territory of the country and abroad, and for those for which a special permit /license/ is required – after its issuance.

The price of the goods, including all taxes, is determined by the Supplier in the profile of each product on the woodenspoon.eu website.

The value of postal and transportation costs, not included in the price of the goods, is determined by the Supplier and is provided as information to the Users at one of the following times before concluding the contract:

  • In the profile of each of the goods on the Supplier’s website at woodenspoon.eu;
  • When selecting the goods for concluding the purchase and sale contract;
  • The method of payment, delivery and performance of the contract is determined in these general terms and conditions, as well as the information provided to the User on the Provider’s website.

The information provided to Users under this article is current at the time of its visualization on the Supplier’s website at woodenspoon.eu before the conclusion of the purchase and sale contract.

The supplier must indicate the terms of delivery of individual goods on the woodenspoon.eu website;

The supplier indicates, before concluding the contract, the total value of the order for all goods contained therein.

7.2. The Consumer must pay the Supplier the price of the goods and their delivery (where applicable) before their delivery.

7.3. The consumer has the right, without giving any reason and without owing compensation or penalty, to withdraw from the distance contract within 14 days from the date on which the consumer or a third party, other than the carrier and indicated by the consumer, has accepted the goods.

To exercise his right of withdrawal, the consumer must clearly notify the trader of his decision, by means of a statement sent by e-mail or to the trader’s management address.

Upon withdrawal from the contract, the trader is obliged to refund only the value of the returned goods, excluding the costs of initial delivery, within 14 days from the date on which he is notified of the decision to withdraw.

When the payment was made by bank card, the refund will be made by reverse transaction on the same card with which the payment was made. The merchant has the right to withhold the refund until the goods are returned or until proof is provided that the goods have been sent back.

The consumer does not have the right to withdraw from the contract and return the goods in the following cases:

  • when the goods are made to order or according to the specific requirements of the consumer;
  • when it comes to products that cannot be returned for hygiene or health reasons, including perfumery and cosmetic products, if their packaging is unsealed or damaged;
  • when the goods may quickly become damaged or spoiled due to their nature;
  • when the product has been unpacked or used by the consumer and therefore cannot be offered for resale.

Exceptions to the right of withdrawal apply in accordance with Article 57 of the Consumer Protection Act.

7.4. The delivery period of the goods and the starting point from which it runs is determined for each good separately upon conclusion of the contract with the consumer through the Supplier’s website at woodenspoon.eu, unless the goods are ordered in one delivery.

In case the consumer and the Supplier have not set a delivery time, the delivery time of the goods is 30 working days, starting from the date following the sending of the consumer’s order to the Supplier via the Supplier’s website woodenspoon.eu.

If the Supplier cannot fulfill the contract due to not having the ordered goods, it is obliged to notify the consumer and refund the amounts paid by him within 30 working days from the date on which the Supplier should have fulfilled its obligation under the contract.

7.5. The supplier shall deliver the goods to the consumer after verifying the fulfillment of the requirements and the existence of the circumstances under Art. 61 of the Consumer Protection Act.

The User and the Supplier shall certify the circumstances under point 4 in writing at the time of delivery by means of a handwritten signature, unless otherwise agreed.

The User and the Provider agree that the requirements under point 4 and Article 61 of the Consumer Protection Act will be met if the authentication is performed by a person who, according to the circumstances, can be concluded to be the one who will transmit the information to the user – a party to the contract.

7.6 woodenspoon.eu accepts payments by card and bank transfer. For more information, visit the orders and deliveries page.

8. CHANGES TO THE GENERAL TERMS AND CONDITIONS AND THEIR TERMINATION

8.1. These general terms and conditions may be amended by “Orenda Group” Ltd., of which the latter will notify in an appropriate manner all Users of the woodenspoon.eu platform who have registered.

“Orenda Group” Ltd. and the User agree that any additions and amendments to these general terms and conditions will be effective against the User after explicit notification by “Orenda Group” Ltd. and if the User does not declare within the 14-day period provided to him that he rejects them.

The User agrees that all statements of “Orenda Group” Ltd. in connection with the amendment of these general terms and conditions will be sent to the e-mail address specified by the User upon registration.

The user agrees that e-mails sent pursuant to this article do not need to be signed with an electronic signature to be effective against him.

8.2. “Orenda Group” Ltd. publishes these general terms and conditions at woodenspoon.eu, together with all additions and amendments to them.

8.3. These general terms and conditions and the User’s contract with “Orenda Group” Ltd. shall be terminated in the following cases:

  • upon termination and declaration of liquidation or declaration of bankruptcy of one of the parties to the contract;
  • by mutual consent of the parties in writing;
  • unilaterally, with notice from either party in the event of failure to fulfill the obligations of the other party;
  • in the event of objective impossibility of one of the parties to the contract to fulfill its obligations;
  • upon seizure or sealing of equipment by government authorities;

“Orenda Group” Ltd. has the right, without prior notice and without owing compensation, to unilaterally terminate the contract if it establishes that the User is using woodenspoon.eu in violation of these General Terms and Conditions, the legislation of the Republic of Bulgaria, generally accepted social, moral and ethical norms, as well as in violation of generally accepted rules in e-commerce.

8.4. The User undertakes to indemnify “Orenda Group” Ltd. from liability for legal claims and other claims of third parties (regardless of whether they are justified or not), arising from or in connection with:

  • failure to fulfill any of the obligations under this contract;
  • infringement of copyright, broadcasting production rights or other intellectual or industrial property rights;
  • unlawful transfer to other persons of the rights granted to the User for the term and under the terms of the contract;

“Orenda Group” Ltd. is not liable in cases of force majeure, unforeseen events, problems with Internet access, technical or other objective reasons.

“Orenda Group” Ltd. is not responsible for any breach of the security measures of the technical equipment of the woodenspoon.eu website, for any possible subsequent loss of information, access to information, etc.

“Orenda Group” Ltd. is not liable to the User for any unauthorized change of the Primary Contact Email Address.

9. ADDITIONAL TERMS

9.1. The invalidity of any provision of these general terms and conditions shall not result in the invalidity of all the terms and conditions.

9.2. woodenspoon.eu reserves the right to contact the User for the purpose of a survey/survey/research. These may be carried out online or by telephone, or in physical form of any nature.

9.3. These terms and conditions come into force for all Users of woodenspoon.eu on 31.10.2025.